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The Challenge
The main challenges were inefficient work order management, poor tracking of maintenance tasks, and inconsistent service delivery across different locations.
The Solution
Reach was adopted to unify and simplify the facilities management process. Its modular approach allowed the company to tailor the solution to its specific needs, improving work order management and task tracking.
Project Benefits
- Streamlined Operations: Centralized management of work orders and maintenance tasks.
- Increased Productivity: Real-time tracking and automated processes boosted workforce productivity.
- Consistent Service Delivery: Standardized procedures ensured uniform quality across all facilities.
The Outcome
The adoption of Reach led to a 30% increase in operational efficiency and a notable improvement in service consistency. The company also observed reduced maintenance-related costs due to better resource utilisation.
Learnings
This case study demonstrates the effectiveness of integrated software solutions in managing complex operations across multiple locations. Streamlining and standardising processes are key to enhancing efficiency and service quality in facilities management.
